Update 9/12/2020 8.01am

 

Our Van RV is open and running. All aspects of the business are now fully functional. Some restrictions to have and maintain a safe workplace for both our staff and customers alike may make some operations a little longer to complete.

 

All caravans on display externally are remaining locked unless requested by a prospective buyer to open them, as they need to be sanitized after each person has been through the van. We are happy to open any caravan for inspection on request.

 

Our indoor showroom is open and stocked to the brim with new caravans available for immediate delivery.

 

All customers entering the building are required to sign in for contact tracing purposes and entry is via the front main entrance door only. Exit via the workshop roller door.

 

 

 

Update 1/10/2020 7.26am

 

Our Van RV has been informed we are now able to open our service facility for emergency and urgent repairs and maintenance if done in conjunction with an emergency type repair.

 

We will be opening for appointments for this type of work from the 13th October as we need to clear a backlog of jobs placed on hold when we went into lockdown and we need to train our staff on our COVID Safe Work Plan to comply with new OH&S and Workplace safety protocols.

 

Please note that appointments are absolutely essential and we will do what we can with the restrictions we have in place to accommodate your needs.

 

Parts & Accessories are ONLY OPEN FOR CLICK AND COLLECT - You must not come in to our dealership to purchase parts or to make enquiries at this time. All transactions must occur via our on line store only.

 

Retail Parts, Sales and Storage are still unable to open according to the latest government announcements.

 

We are however, able to collect caravans for consignment for on-line sales.

 

If you need any further information please call our office on 1300 068 700.

 


 

Update 25/9/2020 1.52pm

 

Hello Everyone,

 

Our on-line parts & accessories store is open and available for click & collect services via https://shop.ourvanrv.com.au. We are unable to have customers enter our building at this time for retail sales. Please press the door bell at our front door and we will attend to you there.

 

At this stage we are taking bookings for maintenance, service and emergency repairs from October 12th. Please phone 1300 068 700 and press option 2 or e-mail our service department your booking preference to service@ourvanrv.com.au.

 

Our storage facility is still currently closed and will not be reopened until we have been notified it is safe to do so from the state government. We apologize if this causes any inconvenience.

 

Our sales yard is currently closed to the public, however, we are still selling vans on consignment and we re running very low on stock.We can do a video call for  virtual tour of any van still available on our website.

If you have any sales related enquiries, please email to sales@ourvanrv.com.au

 

There is a new caravan virtual show starting on September 30th through until October 4th. Take advantage of our special pricing and offers across the entire Atlantic Caravans range and get a bonus $300 shop.ourvanrv.com.au gift card to go when you purchase your new Atlantic caravan at this show. Click here to register for the show.

 


 

Update 5/8/2020 3.55pm

 

Hello Everyone,

 

With the stage 4 lock down coming into effect from 11.59pm tonight, we have had to make some significant changes to our business and available services.

In order to allow the protection of our staff and the wider community, we have been directed to close the following areas of our business until they are permitted again by the chief health officer.

 

CLOSED  Retail parts sales

CLOSED  Retail caravan sales, both new and used

CLOSED  Service department and Repair workshop for servicing and non essential repairs

CLOSED  Access to caravan storage

 

OPEN      Our online store - shop.ourvanrv.com.au for all your parts and accessory needs, still delivering 7 days a week.

OPEN      Click and collect for emergency parts. - please see protocols below

There will be a door bell on our front door, press and wait for service between 9am and 5 pm Mon-Fri only. You will be required to fill out a contact register. You will not be able to enter our building. Your goods will be sanitized and brought to the door. It will be your responsibility to load the goods to your vehicle for transport. No assistance is available from staff at this time.

OPEN      Our eBay on-line store

OPEN      Emergency repairs for people living in their caravan anywhere in Melbourne - Via appointment only, strict safety protocols as per our COVID SAFE WORKPLAN will be adhered to and contact free payment is our only accepted payment terms.

OPEN      New ATLANTIC CARAVAN SALES enquiries. We can walk you through pricing, availability, orders and design. Dial 1300 068 700 option 1 for sales and new order enquiries where your van has already been purchased via Our Van RV.

 

(NOTE - ATLANTIC CARAVANS MANUFACTURING & WARRANTY WILL BE CLOSED UNTIL PERMITTED TO RESUME - Email them via their website at www.atlanticcaravans.com.au for all warranty or other business related enquiries)

 

OPEN      Our accounts/administration team will be working from home but available via their e-mail address.

 

We know for some this means your new caravan will not be delivered or finished being built on time. Rest assured, we will do everything we can to meet the timelines you have requested but this is beyond our control.

 

Please contact our sales team at sales@ourvanrv.com.au and we will monitor this inbox regularly to provide you with as much information as we can as it comes to hand.

 

Kind Regards

 

Sam Wyatt

Director


 

Update 17-7-2020 3.10pm

 

Hello everyone,

 

There has been no significant change in our operation other than as per our previous update. We are however, not currently opening on Saturdays to meet the reduced demands and restrictions on community movement.

 

We are still open normal operating hours Mon-Fri 8am-5pm. We are practicing strict health and safety practices. If you need to visit us, you will be required to sign in, sanitize your hands and wear a face mask. Please DO NOT enter the building until invited to do so.

 

All caravans can be viewed on-line and our sales team can assist you making a purchase via video call. Please phone Mark on 0432 781 900 if you would like to view any of our stock.

 

We are able to still assist you with essential repairs, maintenance, parts and accessories by offering our mobile services, pick up and/or delivery of your caravan and some of the best rates available to post out your needed items from our on-line store, shop.ourvanrv.com.au

 

Please call us during business hours if you require more information.

 

Stay safe.

Sam Wyatt

Director

 

 

Update - 25/3/2020 7.45am

 

Dear valued customers,

 

Due to the COVID-19 Pandemic, Our Van RV and the entire caravan/RV industry are finding it incredibly tough to meet deadlines on new caravan build, caravan deliveries and completion of repairs/servicing due to the following reasons.

 

  • Inability of suppliers to fulfill our orders for new parts (Mainly due to freight delays and some importing restrictions)
  • Lower staff numbers (We, along with all our suppliers are taking the correct path of relieving all non-essential staff)
  • Increased pressure from clients to complete repairs/servicing/builds of new caravans to meet close deadlines.

We are also preparing for the worst to ensure our business and most importantly our staff are well protected and to ensure that as the pandemic passes, we will be able to return to as normal operations at the earliest possible time allowed by the health authorities.

 

All caravans in stock can be viewed from our website and are still able to be purchased if you need one. You can still see a caravan in person by visiting the yard, however, we will not be opening caravans for people to see in them unless they are seriously considering buying that particular caravan, and no staff member will be assisting with opening, closing or demonstrating any aspect of the caravan at this time.

 

Our on-line store shop.ourvanrv.com.au is still running at this time and has plenty of stock and freight is still being collected on a daily basis.

 

Our service department is still functioning and able to do pick up and drop off services but under strict guidelines. Please call our service department if you require assistance in this area.

 

We have arranged so that communications with us will still be available if and/or when we are asked or forced to close due to this illness.

 

You must use the "contact page" and select from the 4 options to send an e-mail. We will contact you at our earliest convenience.

 

Please note - Once we are in lock down, there will be NO ACCESS to the storage facility to get your caravan or return one. We suggest collecting your caravan ASAP if you think you may need it.

 

There is currently no access to any building by any member of the public. You will be served from our doorway with a barrier in place.

 

We wish you all the very best in keeping safe and healthy during this troubling time.

 

Thank you for your patience and understanding.